Ordering procedure

1. Select the color and quantity of the desired product from the online store and click Add to Cartリック
2. Check the contents of the cart and enter the delivery date and time and other specifications入力
   ※Please enter in the remarks column。
3. 「Proceed to purchase procedure」
4. Enter customer information
   ※In the case of mobile phone email address or webmail, you may not receive the automatic delivery email. Please check your junk email settings, etc.さい。
5. Select a shipping method
6. Select payment method
7. Confirm your order and click Complete Order to complete the procedureき完了
8. You will receive an automatic order confirmation emailます

Notes

• Your order will not be confirmed when you add the product to the cart. You may not be able to purchase if access is concentrated by the time the purchase procedure is completed.す。
• The products displayed are the stock status of the Cross Earl online store. The products sold at the online store and the lineup at the store may differ.ます。
  Please contact us if you would like to purchase more than the quantity in stock.い。
• Please note that the colors and textures of the listed products may differ slightly.い。
• We do not accept orders for the purpose of reselling products. Our company states that you have purchased a specific product in large quantities or have purchased the same product multiple times for the purpose of resale. If you decide, we may cancel your order regardless of the completion of your order.承ください。

Payment

Domestic delivery

Credit Card Amazon Pay Apple Pay You can pay with Google Pay or PayPalけます。

▶︎credit card
Accepted credit card types VISA, MasterCard, American Expresss
※You can also use the debit cards issued by the above credit card companies.。
※JCB can also be used when purchasing with Amazon pay Japanese account onlyトのみ）

Notes

• Payment is once。
• Cards other than the person's name cannot be used。
• We have introduced personal authentication using a security code as a measure to prevent unauthorized use.す。
• If your credit card information is incorrect, we may contact you for confirmation or cancel your order.す。

▶︎Apple Pay
Only available when the credit card company registered with Apple Pay is MASTER CARDAMERICAN EXPRESS Not available for VISA JCBきません。

▶︎Google Pay
Only available when the credit card company registered with Google Pay is VISA MASTER CARDAMERICAN EXPRESS Not available for JCBきません。

▶︎PayPal
For more information on PayPalHerePlease confirm。

▶︎Amazon Pay
You can log in and pay with your Amazon.jp account without registering as a member of this online shop.ます。

Notes

• Payment will be made with the credit card registered by the customer in the Amazon account.。
• For Amazon pay recommended browsers, see AmazonDetails pagePlease refer to the。
• For more information about Amazon PayAmazon Pay help pagePlease confirm。

Customers who wish to use payment methods other than the above

Sagawa Express COD is available. Customers who wish to order will not be able to place an order through the online store on the payment processing system, so we will respond individually by email.します。
Sorry to trouble you、Inquiry formPlease contact us after stating the desired product quantity etc.ませ。

International shipping

Credit Card Apple Pay You can pay with Google Pay or PayPalます。

▶︎credit card
Accepted credit card types VISA, MasterCard, American Expresss
※You can also use the debit cards issued by the above credit card companies.。

Notes

• Payment is once。
• Cards other than the person's name cannot be used。
• We have introduced personal authentication using a security code as a measure to prevent unauthorized use.す。
• If your credit card information is incorrect, we may contact you for confirmation or cancel your order.す。

▶︎Apple Pay
Available when the credit card company registered with Apple Pay is VISA MASTER CARDAMERICAN EXPRESSけます。

▶︎Google Pay
Available when the credit card company registered with Google Pay is VISA MASTER CARDAMERICAN EXPRESSけます。

▶︎PayPal payment
For more information on PayPalHerePlease confirm。

Regarding delivery

Domestic delivery

▶︎Delivery
Delivered by Sagawa Express。
※We will deliver by Yu-Pack only on remote islands in Okinawa Prefecture We do not accept the designation of the delivery companyません。

▶︎postage
650 yen per delivery Okinawa remote island will be charged 1,500 yenたします。
※If the total amount of the ordered items is 5,000 yen including tax or more, the shipping fee will be free. Excluding the remote islands of Okinawa Prefecture離島を除く）。

▶︎About date and time designation
You can specify the delivery date and time after 7 days from the order date. Please specify the time zone from the following.い。
［12-14 o'clock in the morning 14-16 o'clock 16-18 o'clock 18-20 o'clock 19-21 o'clock9-21時］

▶︎Days to ship
Usually ships in the shortest time within 3 business days excluding weekends and holidays Closed on Mondays月曜定休）

▶︎Precautions regarding delivery

• We cannot change the delivery address or change the contents after the product has been shipped.す。
• One order will be sent to one placeす。
• All orders from the online store will be delivered by delivery.。
• If you contact us before shipping, we will ship multiple orders in one order. Please contact the online store within 24 hours after confirming your order. If there is no request, it will be shipped separately.なります。
• Depending on the area such as a remote island, you may not be able to specify the date and time.す。
• In the case of some remote islands, etc., a relay fee may be incurred in addition to the normal shipping fee. If a relay fee is incurred, we will contact you separately. Please note that the fee will be paid separately.ご了承ください。
• Delivery area There may be a delay due to traffic weather, etc.ます。
• If you are absent at the time of delivery of the product, check the absentee card issued by the delivery company or the package number sent in our shipping email and contact the transportation office listed on the absentee card directly within 6 days. Contact Please絡ください。
• If your parcel is returned due to a long absence or refusal to receive it, we may charge the round-trip shipping fee and the shipping fee for resending.ます。

International shipping

▶︎postage
Prices will vary depending on shipping area and product. Shipping charges will be displayed on the checkout screen when you place an order.す。

▶︎Delivery
Delivered by DHL。

▶︎About date and time designation
Cannot be specified。

▶︎Days to ship
Usually ships within 5 days after confirming your orderす。

▶︎Precautions regarding delivery

• Customs duties and consumption taxes are levied on the ordered products based on the laws of each country, and customs fees may be charged by the postal service in the destination country. All customs duties and other payments incurred after shipping are paid by the recipient. It will be a burdenます。
• Commercial Invoice will be attached to shipments outside Japan to avoid customs delays. In order to comply with international import and export rules and regulations, we have taken measures such as lowering the order amount stated in Commercial Invoice. notしません。
• We cannot change the delivery address or change the contents after the product has been shipped.す。
• Only one delivery address per orderす。
• If you contact us before shipping, we will ship multiple orders in one order. Please contact the online store within 24 hours after confirming your order. If there is no request, it will be shipped separately.なります。
• Delivery area Traffic may be delayed due to weather or social conditionsます。
• If your parcel is returned due to a long absence or refusal to receive it, we will charge the round-trip shipping fee and the shipping fee for resending.ます。
• Customers who have a physical store and wish to sell our products will be supported separately.す。HerePlease also contact us with information on stores that are planning to sell moreい。

Receipt delivery note書

delivery slip

Domestic delivery

• In the case of delivery to the orderer, we will send it with a delivery note.す。
• If the delivery address is different from the orderer, the delivery note is not included. In this case, the delivery note is not sent separately, but please contact us if you wish.さい。

International shipping

• Usually, the delivery note is not included. Please contact us if you wish.い。

receipt

Regular receipts are not included. Please check the following if you wish.い。
Receipt issuance method varies depending on the payment method。

• When paying by credit card
  The usage statement sent by your card company is equivalent to a receipt.す。
• If you would like a receipt issued by us
  Please fill in the receipt request in the remarks column and write the address proviso before ordering.ください。
  After shipping the ordered item, we will send the receipt URL to the email address you received when ordering.す。
• Notes
  If you do not specify the address etc., we will issue it with the following contents Address: Name of the orderer proviso: As a stationery feeして）
  However, we will specify the payment method such as credit card payment in the note.きます。
  The amount of the receipt will be the total of the shipping fee including the product price and the date of purchase will be stated.だきます。
  If you do not receive the receipt by e-mail even after the ordered product arrives, it may have been sorted to the junk e-mail folder, etc., but it may not have arrived. We apologize for the inconvenience, but please contact us again.い致します。

Return / Exchange Cancellationて

After confirming your order

You can cancel your order or change the product before the product is shipped.ます。
Phone email within 24 hours after completing your orderル、Inquiry formPlease contact us。

After the item arrives

▶︎In the case of returns and exchanges at the convenience of the customer合
We will only accept returns for unused items within 7 days of arrival at the customer's hand. The return shipping fee will be borne by the customer.きます。
For returns and exchanges, please contact us in advance within 7 days from the date of arrival of the item.します。
We cannot accept returns or exchanges in the following casesせん。

• Products that have been used once
• When scratches, stains, or damage occur at the customer's siteた場合
• Packaging bag Box Product without caseない商品
• If the item was not purchased from the Cross Earl Online Store
• Items that have been delivered for more than 8 days
• If you do not contact the Cross Earl Online Store in advance

▶︎In the case of returns and exchanges due to our deficiencies
If there is a possibility that the product is incorrect or the product is scratched or dirty, please contact the Cross Earl Online Store. We will respond as soon as possible.します。
If it is judged that our company is defective, we will bear the round-trip shipping fee and we will exchange it for the same product in principle. In the unlikely event that we can not exchange it for a non-defective product, we will refund it.いたします。）

gift wrapping

We accept gift wrapping charges with a pen and ink set or B5, B6 size ring notebook.ります。
Please note that we do not accept wrapping packaging for other products.い。

Customer registration accountト）

You can shop at the online store without customer registrationす。
If you register, you will have the following features.。

feature

• Easy to shop
  You can easily recall the registered contents without having to enter the name of the sender or recipient each time.す。
• You can check the order history
  You can check the contents of past orders。
• A list of destinations is available
  If you register frequently used destinations in advance, you can easily call them from the list when ordering.す。

Cancel account registration

Customers who wish to cancel their registrationInquiry formPlease contact us。