Question Asked Questions FAQ

We have summarized the frequently asked questions from our customers.た。

Feel free to contact us if the FAQ does not helpにHerePlease contact usせ。

About ordering online store

Domestic delivery
We usually ship in the shortest time within 3 business days excluding weekends and holidays.ます。

Overseas delivery
Usually, we will ship in the shortest time within 5 days from your order.す。

Domestic delivery
We will prepare Sagawa Express cash on delivery。
You cannot place an order through the online store on the payment processing systemん。
Sorry to trouble you、Inquiry formPlease contact us after stating the desired product quantity etc.ませ。

Overseas delivery
You can pay with PayPalのwebsitePlease refer to。

We accept it before shipping。
Please contact us within 24 hours after confirming your orderい。
After shipping, please contact us within 7 days after the item arrives.ませ。

We will send an automatic delivery email to the email address you registered when your order was completed and when the product was shipped. If you do not receive the order completion email within a day, please specify your order number.明記の上、Inquiry formPlease contact us to confirm your orderます。
※Your e-mail reception settings Domain specification E-mails may be blocked or sorted into junk e-mails due to the use of free e-mails. Please also check your e-mail settings.いいたします。

Returns, exchanges and repairs理

We accept returns of unused products within one week of their arrival.ます。
For return detailsHereYou can check from。

For maintenance and repair of each productはHereIf you have any other questions, please contact us.点はInquiry formPlease contact us。